Frequently Asked Questions
Everything you need to know about shopping with Big Toys Direct.
What is the standard shipping timeframe?
We offer standard shipping across the country, typically delivering within 3 to 5 business days. Expedited shipping options are available at checkout for those who need their fashion fix sooner.
What is your return policy?
We accept returns on all unworn and unwashed items with original tags attached within 30 days of purchase. Please use our online portal to generate a prepaid return label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, Big Toys Direct ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.